Frequency Asked Questions (FAQs)

Everything You Need to Know

Have questions about our products or ordering process? We’ve answered the most common questions below to help you shop with confidence.

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Product & Customization

Q1. What is an acrylic photo frame?

An acrylic photo frame is a high-quality photo print directly printed on acrylic sheets, offering a glossy finish, vibrant colors, and a modern look.

Q2. Can I upload my own photo?

Yes. You can upload your own photo while placing an order and customize it with frame, size, thickness, and text.

Q3. Can I add name, date, or text on my photo?

Yes. You can add names, quotes, dates, or any custom text during the customization process.

Q4. What photo quality is best for printing?

High-resolution images give the best results. We recommend clear photos with good lighting and focus.

Q5. What sizes are available?

We offer standard sizes such as 8×12, 12×18, 12×24, and 18×24 inches. Custom sizes are also available on request.

Q6. What thickness options do you provide?

  • 3mm Acrylic: Sleek and lightweight
  • 5mm Acrylic: Premium, sturdy, and more durable
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Frames & Finishes

Q7. What frame options are available?

We offer frameless floating mounts, black frames, white frames, wooden frames, and table stand mounts.

Q8. Are acrylic prints waterproof?

Yes. Acrylic prints are water-resistant and easy to clean using a soft cloth.

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Orders & Payments

Q9. How do I place an order?

Simply upload your photo, customize size, frame, thickness, add text if needed, and proceed to checkout.

Q10. What payment methods are accepted?

We accept secure online payments through the available payment gateways on our website.

Q11. Can I modify or cancel my order after placing it?

Since all products are custom-made, changes or cancellations may not be possible once the order is confirmed.

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Shipping & Delivery

Q12. How long does delivery take?

Orders are usually delivered within 5–7 business days after dispatch.

Q13. Do you ship across India?

Yes, we deliver to most locations across India.

Q14. How will my order be packaged?

All products are securely packed using protective, damage-resistant packaging to ensure safe delivery.

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Returns & Support

Q15. Do you accept returns or refunds?

As products are custom-made, returns are not accepted unless the product is damaged or incorrect.

Q16. What should I do if I receive a damaged product?

Please contact us within 48 hours of delivery with clear photos of the damage for quick assistance.

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Still Have Questions?

If you couldn’t find your answer here, feel free to reach out to us.

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Phone

+91-XXXXXXXXXX